Service Portfolio

Targeted diagnostic and essential maintenance service designed for machines experiencing minor performance variations. This service addresses common issues before they escalate into major failures.

Includes:

• Comprehensive diagnostic assessment
• Group head cleaning and inspection
• Steam wand maintenance
• Pressure testing and calibration
• Performance report with recommendations

Comprehensive internal cleaning and component inspection that restores machines to near-original performance levels. Recommended every six months for high-volume environments.

Includes:

• Complete disassembly and cleaning of brewing components
• Descaling treatment for boilers and water systems
• Gasket and seal inspection with replacement if needed
• Filter basket and portafilter deep clean
• Water filtration system service
• Extended performance testing

Priority response for businesses experiencing critical equipment failures. Same-day service available within our coverage area when called before noon on business days.

Includes:

• Rapid diagnostic assessment
• On-site repair when possible
• Common replacement parts included in service fee
• Temporary operation guidance if extended repair needed
• Follow-up performance verification

Additional parts charged separately if required beyond standard inventory items.

Comprehensive yearly service agreement that ensures consistent equipment performance while reducing total maintenance costs. Ideal for businesses dependent on daily coffee service.

Includes:

• Four scheduled quarterly servicing visits
• Priority emergency response (within 4 hours during business days)
• 15% discount on all repair work and parts
• Detailed service history documentation
• Advance notification of components approaching replacement cycle
• Annual performance optimization review

Professional installation service for new or relocated commercial coffee equipment. Ensures proper setup and optimal initial performance.

Includes:

• Water system connection and testing
• Electrical safety verification
• Initial machine calibration and testing
• Staff operational training session
• Maintenance schedule recommendations
• Documentation of baseline performance metrics

Specialized treatment for limescale buildup and water quality issues. Essential for areas with hard water or when machines show temperature inconsistency.

Includes:

• Professional descaling solution application
• Boiler and heat exchanger treatment
• Water filter replacement
• Water quality testing
• System flushing and rinse cycles
• Recommendations for ongoing water treatment